Liquid Blue is as dedicated as ever to providing you with the highest quality service and merchandise.
The sooner you can place your order, the sooner you can receive it. If you absolutely need your order by a specific date, please review the order processing and shipping time information provided below.
If you'd like to make sure that we have what you need, please send us an email or give us a call at 1.866.450.2583 9AM to 5:30PM Eastern Time, Monday through Friday, to check on product availability.
For more information, please review our policy regarding out-of-stock items below.
If you call to check on product availability, to check the status of an order, or to place an order by phone, please have all the relevant product numbers, order number, and payment information ready before you call.
Most of the problems we encounter when processing orders are caused by incorrect information entered during checkout. Before you submit your payment information, double-check your credit card number and expiration date.
Also, make sure the billing address you've entered is where your credit card is registered - it's usually the address where your credit card statement is sent. You can always have your order sent to a separate shipping address, but we must be able to verify your address information before we can ship your order.
Once we ship your order, we'll send you an email with the UPS tracking number for your order.
However, if we have any problems processing your order, we will send an email notice to the address you used to set up your account. To avoid delays, we strongly encourage you to check your email at least once a day after placing your order, and to respond as necessary at your earliest convenience.
PLEASE NOTE: Since some email providers filter our notification emails as spam, we recommend checking your spam folder as well.
All Orders Ship Same Day or Next Business Day.
Exclusions apply: For orders containing products by The Mountain, please allow an additional 2 to 3 business days processing time. Orders placed on Saturday and Sunday will be processed the following Monday; Orders placed after 9AM Monday will ship on Tuesday.
Delivery time for USPS Priority Mail is 2 to 3 business days after date of shipping. Some Priority Mail shipments may take up to 5 business days. Delivery time for UPS Ground varies by destination. Please refer to the map below for an estimate of your delivery time. UPS Next Day Air and 2nd Day Air are available for faster delivery. Delivery times are given in full business days. The date of shipping is not included in your delivery time. Saturdays, Sundays, and holidays are not included in your delivery time.
Please allow an additional 1 to 2 business days processing time. Orders shipped outside the United States or Canada must be paid using a verified PayPal account. All international orders are shipped via USPS International Prioity Mail with an estimated delivery time of 6 to 10 business days. Due to possible delays from customs and your local postal service, we cannot guarantee delivery time for international shipments. To view our terms and conditions on international orders and the list of eligible countries, click here.
At Liquid Blue, we consider the prompt shipping of your order to be our highest priority. Unfortunately, we cannot guarantee stock on all items ordered. Please email or call 1.866.450.2583 9AM to 5:30PM Eastern Time, Monday through Friday, to check on product availability before placing your order.
If any items on your order have sold out, we will cancel those items from your order and adjust the price of your order accordingly. All other in-stock items will be shipped. If we cannot ship everything you ordered, we will notify you at the time of shipping of any items that were not included with your order.
If your order is completely out of stock, we will send you an email to notify you, and your order will be cancelled.
PLEASE NOTE: Liquid Blue can only process orders for in-stock items; Liquid Blue does not offer pre-ordering or back-ordering. Out-of-stock items will NOT be shipped at a later date. To re-order unshipped items, please call 1.866.450.2583 from 9AM to 5:30PM Eastern Time.
To request a return or exchange for merchandise ordered from Liquid Blue, please contact us by email at retail@liquidblue or by phone at (866) 450-2583 between 9:00 AM and 5:30PM Eastern, Monday through Friday. When contacting us, please let us know your order number and which items you want to return. To exchange for other merchandise, please let us know what items you want to receive.
Once Liquid Blue receives your request, we will issue you a unique Return Merchandise Authorization (RMA) number to include with your return. Liquid Blue is not responsible for any items returned without a valid RMA number.
We recommend sending returns by the U.S. Postal Service, as it usually the least expensive option. Please consider tracking your package, and insuring larger returns. These services are available through the U.S. Postal Service.
Address Returns To:
Retail Returns Department
One Crownmark Drive
Lincoln, RI 02865
Gift Returns & Exchanges
Liquid Blue can only offer returns or exchanges for products purchased directly from Liquid Blue. If you received a product as a gift, we must confirm that it was purchased from us before we can issue your RMA number. If the item was purchased from another company, you will need to contact that company for a return or exchange.
Liquid Blue does not offer returns or exchanges for international orders. All sales of international orders are final.
Return & Exchange Shipping
Liquid Blue does not offer prepaid return shipping labels or envelopes. You are responsible for shipping any returned merchandise to Liquid Blue. If you need to return an item because of our error, such as an incorrect or defective item, Liquid Blue will reimburse you for the cost of return postage once your return is received. All exchanges are subject to a $5.00 shipping fee unless caused by our error.