How do I return or exchange an item?

Only items purchased from LiquidBlue.com can be exchanged through LiquidBlue.com. If you purchased a Liquid Blue product from a retail store, please return your purchase to that store.

1. To return a package, call our Retail Customer Service for a Return Merchandise Authorization (RMA) @ 1-866-450-2583.
2. Send a copy of your packing slip (sales receipt) and include this RMA number with a note explaining what you are returning and why.
3. Address your package to:
   LiquidBlue.com
   One Crownmark Drive
   Lincoln, RI, 02865, USA
4. Write your RMA on the outside of your package and we recommend sending via US MAIL as it is usually the easiest and cheapest. We recommend that you track your return package to confirm that it has been received. Please consider insuring larger returns. These services are available through the US Postal Service.
5. Packages must be returned prepaid. LiquidBlue.com will not accept any COD packages. Your returned item will be replaced or refunded to the credit card originally used. If you ordered by mail with a money order, a refund check will be issued. You are responsible for return shipping costs. Shipping for returns or exchanges is non-refundable except in the event that wrong or defective merchandise has been shipped to the customer.