To request a return or exchange for merchandise ordered from Liquid Blue, please contact us by email at retail@liquidblue or by phone at (866) 450-2583 between 9:00 AM and 5:30PM Eastern, Monday through Friday. When contacting us, please let us know your order number and which items you want to return. To exchange for other merchandise, please let us know what items you want to receive.
Once Liquid Blue receives your request, we will issue you a unique Return Merchandise Authorization (RMA) number to include with your return. Liquid Blue is not responsible for any items returned without a valid RMA number.
We recommend sending returns by the U.S. Postal Service, as it usually the least expensive option. Please consider tracking your package, and insuring larger returns. These services are available through the U.S. Postal Service.
Please allow 1-2 weeks for processing. During the Holiday season please allow 2-3 weeks for processing.
Retail Returns Department
One Crownmark Drive
Lincoln, RI 02865
Liquid Blue can only offer returns or exchanges for products purchased directly from Liquid Blue. If you received a product as a gift, we must confirm that it was purchased from us before we can issue your RMA number. If the item was purchased from another company, you will need to contact that company for a return or exchange.
Liquid Blue does not offer returns or exchanges for international orders. All sales of international orders are final.
Liquid Blue does not offer prepaid return shipping labels or envelopes. You are responsible for shipping any returned merchandise to Liquid Blue. If you need to return an item because of our error, such as an incorrect or defective item, Liquid Blue will reimburse you for the cost of return postage once your return is received. All exchanges are subject to a $5.00 shipping fee unless caused by our error.