Liquid Blue is committed to providing our customers with the best quality service and merchandise. If you are not satisfied with your order, please submit a Return Request using your LiquidBlue.com account.
While logged into your LiquidBlue.com account, click the "My Account" link, then select the "Completed Orders" option. Then, click the "Return Item(s)" button next to the order containing the items you want to return. After you submit the Return Request form on the website, your request will be sent to us for review. You will receive a response to your request by email.
NO HIDDEN FEES
Liquid Blue does not charge any return or restocking fees. In the event of a merchandise exchange, any replacement items will be shipped by Liquid Blue free of cost.
90 DAY RETURN PERIOD
Returns must be requested within 90 days of the original order date. Returns requested within 30 days will qualify for a refund to the original payment method. Returns requested within 90 days will qualify for store credit or merchandise exchange. Returns requested after 90 days will not be accepted.
Returned merchandise must be in original condition. Liquid Blue will not accept for return any item that has been worn, used, washed, altered, or damaged by the customer. If a significant product defect occurs within the first 30 days of normal use, Liquid Blue may offer a refund or replacement for the defective product.
U.S. ORDERS ONLY
Only orders shipped within the United States are eligible for return. All sales are final for orders shipped outside the United States. Sorry, no returns for international orders.
The customer is responsible for returning merchandise to Liquid Blue. If the return is required because of a product defect or an error in order processing, Liquid Blue will provide a prepaid shipping return label via email.
GIFT RETURNS AND EXCHANGES
Liquid Blue can only accept returns of items ordered directly from LiquidBlue.com. Merchandise purchased from other vendors cannot be returned to Liquid Blue.
Once your Return Request has been approved, you can proceed to ship your items back to Liquid Blue.
Please include your Return ID number and a copy of your packing slip with your return. If you do not have your packing slip, you can include a printed copy of your order confirmation email. If you would like to exchange for other merchandise, please include a note indicating the products and sizes you would like in exchange.
Retail Returns Department
One Crownmark Drive
Lincoln, RI 02865
For return shipping, we recommend using U.S. Postal Service, which is often the most cost effective option for low-weight packages. UPS Ground service is usually more cost effective for larger packages (over 4 lbs). Please consider tracking your package and insuring larger returns.
Once returned to Liquid Blue, your return will be processed. Please allow 7 to 10 business days for your return to be processed.
For additional assistance with your return, please contact Us by email at firstname.lastname@example.org or by phone at (866) 450-2583 between 9:00 AM and 5:30PM Eastern, Monday through Friday.