Select from the list of questions below.
|
|
Do you have a Retail Catalog?
Liquid Blue does not publish a Retail Mail Order Catalog, at this time.
|
|
What is your Privacy Policy?
LiquidBlue.com strives to provide a safe, easy-to-use shopping environment. Our servers are secure and all credit card processing is forwarded to Verisign for authorization. Any information gathered by LiquidBlue.com will never be sold or given to any other company or individual.
Click here for our complete Privacy Policy
|
|
What is Liquid Blue's 100% Satisfaction Guarantee?
If you are not completely satisfied with your purchase, Liquid Blue will promptly exchange your merchandise or refund your payment within 30 days of shipment. Keep your packing slip - it is your receipt.
|
|
Why did I not receive any email confirmation for my order?
Spam blockers are designed to block bogus email from entering your inbox.
Sometimes they also block legitimate emails.
To make sure you get all your emails from Liquidblue.com, make sure you add *@liquidblue.com to your allowed list.
|
|
What are my ordering options?
Order online, by phone, or by mail (Credit Card or Money Orders only).
Liquidblue.com is available 24 hours a day. Just add items to your shopping cart as you browse. You can always remove items prior to submitting your order.
Our Retail customer service 1-866-450-BLUE (2583)is available Monday through Friday, 9 am to 5 pm Eastern Standard Time.
Please have your complete order info including codes and sizes, as well as your credit card information ready when you call.
International correspondence must be by email (send email to retail @ liquid blue .com).
Mail orders can be sent to:
Liquid Blue.com
One Crownmark Drive
Lincoln, RI 02865 USA
If mailing credit card info, please include:
• Exact Name as printed on card
• Credit Card Account Number
• Credit Card Expiration Date
• Billing Address
• Ship To Address (if different)
Please print out your basket contents and mail with your payment.
No Personal Checks Accepted.
|
|
How do I pay?
We accept PayPal, Visa, MasterCard, American Express, Discover and Money Orders.
Money Orders made out to: LB RETAIL
NOTE: If money orders are not received within 2 weeks, we cannot guarantee stock.
No personal checks accepted.
Our site uses a encrypted security system called SSL (secure socket layer). We use the VeriSign 128 bit SSL Secure Server Certificate (shown below). This is a system which takes your name, credit card and shipping information and encrypts them so that only we can view them. It creates a direct connection between your computer and ours which can not be intercepted by any third parties.
The 128 Bit SSL Secure Server is extremely SAFE to use. Many times this is even safer than using your card at a store. When you walk into a store and use your credit card, any number of people at the store have access to your card number simply by looking at your sales receipt. With online ordering, since all of this information is encrypted the only person able to view your information is our accounting department.
Still not sure? While we are confident that our online ordering system is 100% safe and secure we realize that some people still are not sure and would rather not give their credit card information over the internet. In this case, please call our toll-free hotline at: 1-866-450-BLUE (2583) Between 9AM To 5PM EST and we will be happy to take your order and information over the regular phone line.
If you have any additional questions concerning secure online ordering, please feel free to contact us at:
1-866-450-BLUE (2583) Between 9AM To 5PM EST
|
|
When will my order ship?
FASTEST SHIPPING ON THE WEB
All in-stock orders shipped same or next business day*
* Your in-stock order will be shipped same or next business day. Same day when order is placed by 1:00pm Eastern Time. We do not ship on weekends or holidays. The day you place the order and weekends do not count as delivery days. When your order ships, you will receive an email containing a UPS tracking number.
Here are guidelines for expecting your package:
• Credit cards must be approved prior to shipment.
• Orders placed after 1:00 P.M. EST will not be processed until the following business day.
We offer:
• UPS Ground (1-5 business days)
• UPS Two-Day (2 business days)
• UPS Next Day (1 business day)
Any order for Next Day delivery must be received by 12:00 noon EST to be processed that day.
If an item is sold out, or a delay occurs, we will notify you by email.
If you have any questions, please call us at 1-866-450-BLUE (2583).
Our Retail Customer Service is available Monday through Friday, 9 am to 5 pm Eastern Standard Time.
Or send an email to retail @ liquid Blue .com (remove spaces)
|
|
Do I have to pay Sales Tax?
No.
|
|
What if my item is out of stock?
Liquid Blue occasionally will run out of a particular product due to demand or production schedules. If an item is sold out, or a delay occurs, it will noted on your receipt. Your credit card will not be charged until your order ships, so charges for out-of-stock items will appear as a zero amount on your sales receipt. We do not backorder items. If your order is completely out of stock we will contact you via email.
|
|
How do I return or exchange an item?
How do I return or exchange an item?
Only items purchased from LiquidBlue.com can be exchanged through LiquidBlue.com. If you purchased a Liquid Blue product from a retail store, please return your purchase to that store. | 1. | To return a package, call our Retail Customer Service for a Return Merchandise Authorization (RMA) @1-866-450-2583. | | 2. | Send a copy of your packing slip (sales receipt) and include this RMA number with a note explaining what you are returning and why. | | 3. | Address your package to: | | LiquidBlue.com | | One Crownmark Drive | | Lincoln, RI, 02865, USA | | 4. | Write your RMA on the outside of your package and we recommend sending via US MAIL as it is usually the easiest and cheapest. We recommend that you track your return package to confirm that it has been received. Please consider insuring larger returns. These services are available through the US Postal Service. | | 5. | Packages must be returned prepaid. LiquidBlue.com will not accept any COD packages. Your returned item will be replaced or refunded to the credit card originally used. If you ordered by mail with a money order, a refund check will be issued. You are responsible for return shipping costs. Shipping for returns or exchanges is non-refundable except in the event that wrong or defective merchandise has been shipped to the customer. |
|
|
|
Is gift wrapping available?
Sorry, we do not offer gift wrapping at this time.
|
|
Can I send you cool T-shirt ideas?
Liquid Blue and its employees do not accept unsolicted product ideas.
|
|
What if I don't see the Liquid Blue item I want on the website?
LiquidBlue.com displays a selection of our best and latest product lines. You may see Liquid Blue items in stores that are not available on our website. We welcome feedback about items that you may wish to purchase on our website. Just drop us a line at .
|
|
Do you Spam?
We do not spam...we hate spam...spam sucks...No spam!! We are free of spam! spam is Evil...Bad spam!
|
|
How do I track my package?
When your order was shipped you were sent an email with your UPS tracking number.
E-mail was sent From: QuantumViewNotify@ups.com
and with Subject: UPS Ship Notification, Tracking Number 1Z2RV0101010101010
|
|
How much will shipping cost?
Liquid Blue offers shipping to the following countries via UPS.
United States, Canada,
United Kingdom, Ireland, Netherlands,
Norway Switzerland, Denmark,
Australia, New Zealand,
Sweden, Finland,
and Japan
Please see our Shipping Rates page for more information.
|
|
International Shipping Policy
We can only process international orders from the following countries: Canada, United Kingdom, Ireland, Netherlands, Norway, Switzerland, Denmark, Australia, New Zealand, Sweden, Finland, and Japan. See our Shipping Rates for more information. We accept PayPal orders only. We do not accept personal checks, cash, goats, sheep, wire transfers or any other form of payment.
For all orders outside the North American Continent, we have a minimum order of US $50.00 or 2 Shirts (before any shipping and handling charges are applied).
We run all international orders through a careful screening process to verify delivery and billing information accuracy. Often discrepancies occur that we will need you to clarify. We will contact you through the e-mail address you provide when placing your order. Be sure you regularly monitor your e-mail for these follow-up questions. We reserve the right to cancel any order if we do not receive a response from you after a reasonable amount of time. We reserve the right to cancel any order we deem too risky to fill.
International shipping charges will be determined after you have placed your order. We will email you your shipping fee and the order will not be processed until you have agreed to the shipping fee. We declare the full value of any item shipped outside the U.S. on any custom forms we are required to file and mark the items as merchandise. Duties/taxes/customs are the responsibility of the customer. All credit cards will be verified for authenticity prior to shipping.
|
|
Why does it say I need to enable cookies?
A cookie is a text file which a web site sends to you computer and stores in your browser cache.
*.Liquidblue.com uses cookies that tells us which user you are so that we can correctly display your shopping cart. This is the most secure way to track your session with LiquidBlue.com.
|
|
I keep trying to add to cart, but it always takes me back to the page and says
'Your Cart is Empty'.
This means that something is wrong with how the cookie file is handled in your web browser.
This can be caused by several ways. You should check the following:
1.Be sure the clock and date are set correctly in your computer. Most importantly, make sure the year is set correctly.
2. Be sure you have cookies enabled in your browser. To use our site, your browser must be set to allow cookies.
3. Clear your Internet Cache. This is a common problem where your browser has no room to store any more files.
4. Scan for Spyware using a Free Spyware Scanner. Adaware or SpyBot
|
|
What is SSL Encryption?
SSL (Secure Sockets Layer) is a security standard commonly used in data communication over the Internet. It is used by LiquidBlue.com to allow you to exchange confidential information with us on the Internet in an encrypted manner. This means that no other parties can read the data you send to or receive from us.
|
|
How do I check if 128-bit encryption is being used?
For Microsoft Internet Explorer- Move a mouse over the "security lock icon" at the bottom-right corner. A tool-tip of "SSL secured (128-bit)" should pop-up or
- Right-click any text on a page (not on a graphics object) and select "Properties". "Connection" with "SSL 3.0, RC4 with 128-bit encryption (High); RSA with 1024-bit exchange" is shown or
- Press "File" in the toolbar and select "Properties". "Connection" with "SSL 3.0, RC4 with 128-bit encryption (High); RSA with 1024-bit exchange" is shown.
For Netscape Navigator
"Security" with "This is a secure document that uses a high-grade encryption key for U.S. domestic use only (RC4, 128-bit)" is displayed if you- Press "Security" in the toolbar. Then a "Security Info" window will be displayed and click "Open page info" or
- Right-click any text on a page (not on a graphic object) and select "View Info".
(This Page is not SSL encryptic... You can see these locks on the checkout pages on any secure page on Liquidblue.com that has 'https://' in the URL.)
|
|
Does the liquidblue.com watermark appear printed on all the shirts?
The liquidblue.com watermark shown across all images does not appear on the actual shirt. for more info click copyright policy.
|
|
I sent a message in the contact form. Why did I not get any reply?
We reply to all messages within 1 business day.
You should recieve a automated message right after you contact us confirming that we received the email.
If you did not receive this automated message, the email was probobly blocked by a Spam Blocker.
Spam blockers are designed to block bogus email from entering your inbox.
Sometimes they also block legitimate emails.
To make sure you get all your emails from Liquidblue.com, make sure you add *@liquidblue.com to your allowed list.
|
