Liquid Blue is dedicated to providing you with the highest quality customer service and support.
Liquid Blue does not publish a "Retail" Mail Order Catalog, at this time. If you are a wholesaler interested in receiving our wholesale catalog, please visit: wholesale.liquidblue.com.
View our Privacy Policy.
LiquidBlue.com strives to provide a safe, easy-to-use shopping environment. Our servers are secure and all credit card processing is forwarded to Verisign for authorization. Any information gathered by LiquidBlue.com will never be sold or given to any other company or individual.
If you are not completely satisfied with your purchase, Liquid Blue will promptly exchange your merchandise or refund your payment within 30 days of shipment. Keep your packing slip - it is your receipt.
Spam filtering is designed to block bogus email from entering your inbox. Sometimes they also block legitimate emails. To make sure you get all your emails from liquidblue.com, make sure you add *@liquidblue.com to your allowed list.
Order on-line, by phone, or by mail (PayPal, Credit Card and Money Orders only). Liquidblue.com is available 24 hours a day. Just add items to your shopping cart as you browse. You can always remove items prior to submitting your order.
Our Retail customer service 1-866-450-BLUE (2583) is available Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern Standard Time. Please have your complete order info including product codes(SKU) and sizes, as well as your credit card information ready when you call. International correspondence must be by email.
Mail orders can be sent to:
Liquid Blue.com
One Crownmark Drive
Lincoln, RI 02865 USA
If mailing credit card info, please include:
• Exact Name as printed on card
• Credit Card Account Number
• Credit Card Expiration Date
• Billing Address
• Ship To Address (if different)
Please print out your basket contents and mail with your payment. No Personal Checks Accepted.
We accept PayPal, Visa, MasterCard, American Express, Discover and Money Orders.
( Sorry No Personal Checks will be accepted. )
Money Orders made out to: LB RETAIL
NOTE: If money orders are not received within 2 weeks, we cannot guarantee stock.
Our site uses a encrypted security system called SSL (secure socket layer). We use the VeriSign 128 bit SSL Secure Server Certificate (shown below). This is a system which takes your name, credit card and shipping information and encrypts them so that only we can view them. It creates a direct connection between your computer and ours which can not be intercepted by any third parties. The 128 Bit SSL Secure Server is extremely SAFE to use. Many times this is even safer than using your card at a store. When you walk into a store and use your credit card, any number of people at the store have access to your card number simply by looking at your sales receipt. With on-line ordering, since all of this information is encrypted the only person able to view your information is our accounting department.
Still not sure? While we are confident that our online ordering system is 100% safe and secure we realize that some people still are not sure and would rather not give their credit card information over the internet. In this case, please call our toll-free hotline at: 1-866-450-BLUE (2583) 9:00 a.m. to 5:30 p.m. EST and we will be happy to take your order and information over the regular phone line. If you have any additional questions concerning secure on-line ordering, please feel free to contact us at: 1-866-450-BLUE (2583)
No.
| If you place your order before… | It will be processed… |
| Monday 1:00 PM Eastern Time | Monday |
| Tuesday 1:00 PM | Tuesday |
| Wednesday 1:00 PM | Wednesday |
| Thursday 1:00 PM | Thursday |
| Friday 1:00 PM | Friday |
| Saturday (Closed) | Monday |
| Sunday (Closed) | Monday |
PLEASE NOTE: For all orders containing shirts by The Mountain, please allow an additional 2 to 3 business days for order processing.
INTERNATIONAL CUSTOMERS: Please allow an additional 2 to 3 days for order processing.
Our standard shipping service is UPS Ground. Please refer to the map below for an estimate of your delivery time. If you require your order sooner, we also offer UPS 2nd Day Air and Next Day Air services.
PLEASE NOTE: Time of delivery is given in full business days. The day your order is processed is not included in your delivery time. Saturdays, Sundays, and holidays are not included in your delivery time.
INTERNATIONAL CUSTOMERS: All orders to Canada will be shipped by UPS Standard service. All orders sent overseas will be shipped by UPS Worldwide Saver service. Due to possible delays in shipping time from customs processing, Liquid Blue cannot guarantee delivery time for international shipments.
To view the list of countries we ship to, and to view our rates and conditions for international shipments, please view our Shipping Rates page.
At Liquid Blue, we consider the prompt shipping of your order to be our highest priority. Unfortunately, we cannot guarantee stock on all items ordered. Please email or call 1.866.450.2583 9AM to 5:30PM Eastern Time, Monday through Friday, to check on product availability before placing your order.
If any items on your order have sold out, we will cancel those items from your order and adjust the price of your order accordingly. All other in-stock items will be shipped. If we cannot ship everything you ordered, we will notify you at the time of shipping of any items that were not included with your order.
If your order is completely out of stock, we will send you an email to notify you, and your order will be cancelled.
PLEASE NOTE: Liquid Blue can only process orders for in-stock items; Liquid Blue does not offer pre-ordering or back-ordering. Out-of-stock items will NOT be shipped at a later date. To re-order unshipped items, please call 1-866-450-BLUE (2583) 9:00 a.m. to 5:30 p.m. EST.
Only items purchased from LiquidBlue.com can be exchanged through LiquidBlue.com. If you purchased a Liquid Blue product from a retail store, please return your purchase to that store.
Enter your UPS Tracking number below.
When your order was shipped you were sent an email with your UPS tracking number.
This e-mail was sent directly from a UPS address:
QuantumViewNotify@ups.com
and with Subject line of:
UPS Ship Notification, Tracking Number 1Z2RV0101010101010
Liquid Blue offers shipping to the following countries via UPS:
Please see our Shipping Rates page for more information.
We can only process international orders from the following countries: Canada, United Kingdom, Ireland, Netherlands, Norway, Switzerland, Denmark, Australia, New Zealand, Sweden, Finland, and Japan. See our Shipping Rates for more information.
We accept PayPal orders only.
We do not accept personal checks, cash, wire transfers or any other form of payment. For all orders outside the North American Continent, we have a minimum order of US $50.00 or 2 Shirts (before any shipping and handling charges are applied). We run all international orders through a careful screening process to verify delivery and billing information accuracy. Often discrepancies occur that we will need you to clarify. We will contact you through the e-mail address you provide when placing your order. Be sure you regularly monitor your e-mail for these follow-up questions. We reserve the right to cancel any order if we do not receive a response from you after a reasonable amount of time. We reserve the right to cancel any order we deem too risky to fill. International shipping charges will be determined after you have placed your order. We will email you your shipping fee and the order will not be processed until you have agreed to the shipping fee. We declare the full value of any item shipped outside the U.S. on any custom forms we are required to file and mark the items as merchandise. Duties/taxes/customs are the responsibility of the customer. All credit cards will be verified for authenticity prior to shipping.
A cookie is a text file which a web site sends to you computer and stores in your browser cache. LiquidBlue.com uses cookies to tell us which user you are so that we can correctly display your shopping cart. This is the most secure way to track your session with LiquidBlue.com.
I keep trying to add to cart, but it always takes me back to the page and says Your Cart is Empty.
This means that something is wrong with how the cookie file is handled in your web browser. You should check the following:
SSL (Secure Sockets Layer) is a security standard commonly used in data communication over the Internet. It is used by LiquidBlue.com to allow you to exchange confidential information with us on the Internet in an encrypted manner. This means that no other parties can read the data you send to or receive from us.
How do I check if 128-bit encryption is being used?
For Microsoft Internet Explorer:
The liquidblue.com watermark shown across all images does not appear on the actual printed shirt. For more information see our Copyright Policy.
You should recieve a automated message right after you contact us confirming that we received the email. If you did not receive this automated message, the email was probobly blocked by a Spam Filter/Blocker. Spam Filters are designed to block bogus email from entering your inbox. Sometimes they also block legitimate emails. To make sure you get all your emails from LiquidBlue.com, make sure you add *@liquidblue.com to your allowed list.
