Liquid Blue Holiday Shopping Guide

Quick Links
• Shop early!
• Make sure it’s in stock.
• Be prepared!
• Avoid common mistakes.
• Follow up: Check your email!
• When will my order be processed?
• When will I receive my order?
• What if an item I ordered is out of stock?
• What if I need to return an item?

HOLIDAY SHOPPING GUIDE

Season’s Greetings From Liquid Blue!

During this holiday shopping season, Liquid Blue is as dedicated as ever to providing you with the highest quality service and merchandise. Read on for our suggestions on how to have a Happy Holiday with Liquid Blue!

*FREE SHIPPING! ALL ORDERS OVER $60 ENDS JAN 1st 2009! 11-27-2008

Shop early!
The sooner you can place your order, the sooner you can receive it -- and the sooner you can check those names of your gift list & relax!

Of course, we’re happy to help you with last-minute gifts, too. If you absolutely need your order by a specific date, please review the order processing and shipping time information provided below.

Make sure it’s in stock.
Because Liquid Blue receives so many orders during the holiday season, many popular items quickly sell out, sometimes before we can update the website. If you’d like to make sure that we have what you need, please send us an email or give us a call at 1.866.450.2583 9AM to 5:30PM Eastern Time, Monday through Friday, to check on product availability.

For more information, please review our policy regarding out-of-stock items below.

Be prepared!
If you call to check on product availability, to check the status of an order, or to place an order by phone, please have all the relevant product numbers, order number, and payment information ready before you call.

Avoid common mistakes.
Most of the problems we encounter when processing orders are caused by incorrect information entered during checkout. Before you submit your payment information, double-check your credit card number and expiration date.

Also, make sure the billing address you’ve entered is where your credit card is registered – it’s usually the address where your credit card statement is sent. You can always have your order sent to a separate shipping address, but we must be able to verify your address information before we can ship your order.

Follow up: Check your email!
Once we ship your order, we’ll send you an email with the UPS tracking number for your order.

However, if we have any problems processing your order, we will send an email notice to the address you used to set up your account. To avoid delays, we strongly encourage you to check your email at least once a day after placing your order, and to respond as necessary at your earliest convenience.

PLEASE NOTE: Since some email providers filter our notification emails as spam, we recommend checking your spam folder as well.

When will my order be processed?
All orders placed before 9AM Eastern Time each business day will be processed that same day.

At 9:00 AM Eastern Time every business day, Monday through Friday, Liquid Blue imports new orders from our retail website into our order management system for processing. As time allows, we will import additional orders received after 9AM for same-day processing. However, due to the volume of orders received during the holiday season, we cannot guarantee same-day processing for orders received after 9AM.

All orders placed after the last import of the day will be processed on the following business day.

PLEASE NOTE: For all orders containing shirts by The Mountain, please allow an additional 2 to 3 business days for order processing.

INTERNATIONAL CUSTOMERS: Please allow an additional 2 to 3 days for order processing.

When will I receive my order?
Our standard shipping service is UPS Ground. Please refer to the map below for an estimate of your delivery time. If you require your order sooner, we also offer UPS 2nd Day Air and Next Day Air services.

Your delivery time is also subject to the UPS Holiday Shipping Schedule, which you can view on their website here.

PLEASE NOTE: Time of delivery is given in full business days. The day your order is processed is not included in your delivery time. Saturdays, Sundays, and holidays are not included in your delivery time.

INTERNATIONAL CUSTOMERS: All orders to Canada will be shipped by UPS Standard service. All orders sent overseas will be shipped by UPS Worldwide Saver service. Due to possible delays in shipping time from customs processing, Liquid Blue cannot guarantee delivery time for international shipments.

To view the list of countries we ship to, and to view our rates and conditions for international shipments, please view our Shipping Rates page.

What if an item I ordered is out of stock?
At Liquid Blue, we consider the prompt shipping of your order to be our highest priority. Unfortunately, due to the high volume of orders we receive this time of year, we cannot guarantee stock on all items ordered. Please email or call 1.866.450.2583 9AM to 5:30PM Eastern Time, Monday through Friday, to check on product availability before placing your order.

If any items on your order have sold out, we will cancel those items from your order and adjust the price of your order accordingly. All other in-stock items will be shipped. If we cannot ship everything you ordered, we will notify you at the time of shipping of any items that were not included with your order.

If your order is completely out of stock, we will send you an email to notify you, and your order will be cancelled.

PLEASE NOTE: Liquid Blue can only process orders for in-stock items; Liquid Blue does not offer pre-ordering or back-ordering. Out-of-stock items will NOT be shipped at a later date. To re-order unshipped items, please call 1.866.450.2583 from 9AM to 5:30PM Eastern Time.

How do I return or exchange an item?
Only items purchased from LiquidBlue.com can be exchanged through LiquidBlue.com. If you purchased a Liquid Blue product from a retail store, please return your purchase to that store.

1.	To return a package, call our Retail Customer Service for a Return Merchandise Authorization (RMA) @ 1-866-450-2583.
2.	Send a copy of your packing slip (sales receipt) and include this RMA number with a note explaining what you are returning and why.
3.	Address your package to:
	LiquidBlue.com
	One Crownmark Drive
	Lincoln, RI, 02865, USA
4.	Write your RMA on the outside of your package and we recommend sending via US MAIL as it is usually the easiest and cheapest. We recommend that you track your return package to confirm that it has been received. Please consider insuring larger returns. These services are available through the US Postal Service.
5.	Packages must be returned prepaid. LiquidBlue.com will not accept any COD packages. Your returned item will be replaced or refunded to the credit card originally used. If you ordered by mail with a money order, a refund check will be issued. You are responsible for return shipping costs. Shipping for returns or exchanges is non-refundable except in the event that wrong or defective merchandise has been shipped to the customer.